Sep 02

gmail cartoon Right way to handle a problem 
I remember when I had Gmail invites to give out

I continue to like the way Google handles itself. Yesterday’s 100 minute outage was fixed AND explained the same day:

I’d like to apologize to all of you — today’s outage was a Big Deal, and we’re treating it as such. We’ve already thoroughly investigated what happened, and we’re currently compiling a list of things we intend to fix or improve as a result of the investigation.

Well done Google. Just don’t let it happen again… (-;

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