My perfect day…
I see a lot of my day (and my type of thinking) in “The Way I Work” by Jason Fried of 37Signals. Read it and then come back.
Differences? Sure. I’m married with kids. Obligations and pleasures come with a wife and two kids. And some frustration, but fortunately in my case, few and far between.
But on core issues like what is important and how to handle customers we seem simpatico.
I also do not, typically, use an alarm clock. I wake up whenever. I’m a naturally early riser, so that also means I get the kids ready for the day. I like doing it.
I definitely do not look at the business stats each day… but if anybody asks I can usually spout the daily and weekly trend. How? I just know – I’ve done this a long time. Working hours… My work day is always at risk of ending when I’ve done “enough”. Early on it hardly never ended. Now, when my staff is on track, I generally leave as I’ll only be a distraction if I stay. But if something needs done, I work til it’s done. For instance, I’ve got a new manual to write next week, and I will work, fulfill family obligations and sleep little. After all, I don’t want to be the weak link or critical path of the new product’s launch.
My company is older that 37Signals and has gone through phases similar to what they are in, where the office is a gathering place but people work where they like. We are heading back to that phase as new staff becomes more experienced and requires less face time with each other and me.
Like Mr. Fried, I also used to do all customer support for our thousands of customers but now have a couple people handling that. But I still watch every issue, mainly looking to ensure timeliness and that our replies focus on customer productivity. I also share his belief that if someone gripes, they are right. Fortunately, true gripes only happen a couple times a year. We probably say “yes” to customers more than 37Signals. That may be that because we were self funded. Like Fried I abhor lengthy plans and meetings. We set directions, think, do, respond and often end up at a different place than we thought.
I also ensure that our staff breaks bread with each other every week. I think that is really important.
I share Fried’s wonder at companies that don’t seem to care about revenue or profit. We self-funded our startup and never had the luxury of not selling or making money.
Something new I’ve started is that at 11 each day my Blackberry alarms with the message “K’. That stands for “Ken” and is my reminder to do something for me today. 11 works better than 0900 because I’m still plowing through Europe and east coast business. I’m done with that and have a better handle on the day so I know how much I can devote to “me”. That could be walk to Barnes & Noble, or it could be to go to the gym, or just to walk the dogs, play tennis with a friend, or go home and have lunch with my wife. At 11 I know how much time I’ve got to play with.
I couldn’t imagine living any other way. There are stresses being in charge of your life as much as I’m in charge of mine. But the idea of working for somebody else, on their schedule and the tasks they choose, appalls me. Ultimately everybody needs a boss, and mine is our customers. But by the thousand, bosses are easier to handle.
My day…. all in all, I like it.